Posted at December 14, 2009 in Customer Service by JoelComm.com
The French call people who use the Internet “Internautes.” I like that. It makes us sound like explorers seeking out new life and new civilizations in cyberspace. When I open my browser, I half-expect to bump into a French Captain Kirk.
It’s certainly a better term than any of the words we have in English. “Users” makes our readers sound like drug addicts. “Surfers” makes them sound like Californian beach bums. And “readers” doesn’t work either because people do much more than read online. They also play, watch, listen and, of course, click and buy.
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Posted at November 6, 2009 in Customer Service by Jose L Riesco
There are so many different food and drink establishments around these days, that you really need to make sure that you have a unique selling proposition if you want to be around for the long haul. It is a good idea to think about some ideas for novelty restaurants, as there have been many successful chains founded on this concept.
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Posted at October 4, 2009 in Customer Service by Jose L Riesco
Management is a multifaceted position, requiring you to have a clear understanding of all the areas you are responsible for. You need to be able to fill in or substitute for many people if need be and have a clear understanding of the ins and outs of each role. While you will not be completing all these tasks on a daily basis, you have to know how important each one is for the successful operation of your food business. In this type of industry, oversight is even more complicated and you should turn to restaurant management resources for all the help that you need.
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Posted at September 30, 2009 in Customer Service by Frances Callaghan Nicholls
High quality customer care is of utmost importance in any organisation in order for it to be prosperous. Whatever the situation, whether it is a face to face customer enquiry or a telephone complaint, excellent customer service is a must if you want your company to keep pulling business in.
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Posted at September 25, 2009 in Customer Service by Anne Torres
There are absolutely many different ways to boost profits and revenues for a company and employing toll free numbers is incontrovertibly one of them. Is your company tired of losing your respected customers because they can’t seem to remember your phone number? There’s one clear-cut solution for that and that’s utilizing a toll free phone number service for your business.
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Posted at July 15, 2009 in Customer Service by Corey Murphy
Probably one of the most effective ways to increase your business and retain your customers has to be by providing thes best customer service that you possibly can. Unfortunately, these days, finding businesses that actually provide a good deal of customer service and care about their customers are sometimes few and far between.
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Posted at July 5, 2009 in Customer Service by Sean Anderson
Why is it significant for companies to portray a positive image to its customers? Though there are many ways to gratify customers, having a constructive image, no doubt, is definitely one of them.
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